Refund policy

Last updated: March 2026

Thank you for choosing Minimal Vintage. At Minimal Vintage, we take pride in our careful attention to detail and craftsmanship. We are committed to providing high-quality products and services to our valued customers. If, for any reason, you are not satisfied with your purchase, we offer a straightforward return and refund policy so you can shop with confidence.

30-Day Return Policy

Returns are accepted within 30 days of the purchase date. To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. Please include the original order confirmation or packing slip with your return.

How to Start a Return

  • Contact us: Before returning any items, please contact our returns team at info@charlottestoronto.com to begin the return process.

  • Return authorization: Once your return request is approved, you will receive a return authorization number (RA number) and instructions for returning the product.

  • Package the item: Securely pack the item in its original packaging, including all accessories that were included.

  • Include the RA number: Clearly write the provided RA number on the outside of the package.

  • Return shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part. We recommend using a trackable shipping method for all returns.

Refund Process

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you whether your refund has been approved or denied.

If your return is approved, your refund will be processed and the amount will automatically be credited to your original payment method within 7 business days.

Non-Returnable Items

  • Opened or used products.

  • Gifts.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@charlottestoronto.com and include the details and photos of the issue. We will do our best to resolve the problem as quickly as possible.

Exchanges

The fastest way to get what you want is to return the item you have, and once the return is accepted, place a separate order for the new item.